Terms & Conditions

In the following Terms and Conditions, LYF Solutions is referred to as “LYF”, and you, the client is referred to as “the client”.

1. Amendments

LYF reserves the right to change our terms and conditions at any time, at which time a notice will be posted on our site advising of such changes. The following Terms and Conditions apply to all products and services provided by LYF.

2. Acceptance of Terms and Conditions

All work is carried out by LYF with the understanding that the Client has read, understands and agrees to be bound by LYF Terms and Conditions.

3. Quotations

We provide quotes based on the circumstance, situation and budget of the client. These quote/s only last for seven days. After this date, the quote may change depending on time availability and circumstance if not accepted by the client.

4. Acceptance of Quotation

Acceptance of a quotation or our prices is granted when you purchase a service from LYF. All items are to be paid in (AUD).

5. Changes of Work Request

For all work other than web and graphic design, all additional changes to the original, agreed upon work request will be submitted for approval prior to moving forward. For a website and graphic design work, all additional changes are subject to charge.

6. Design and Development

During the design and development process, it is expected that you, the Client will work with LYF to reach the results outlined in the service provided or outlined quotation. This includes providing timely feedback, as well as a willingness to clarify and elaborate on details as required. All artwork supplied remains the copyright of LYF until final payment of your account has been made. After which, full copyright is owned by you, the Client.

Any discarded concepts, ideas, designs and/or code remain the property of LYF and must not be used by the Client under any circumstances, unless purchased separately.

The Client grants explicit permission for LYF to use above-mentioned final components for self- promotional purposes. While LYF takes all care to ensure error-free documents and designs, it is the responsibility of the Client to notify LYF of any errors or omissions prior to finalisation of the account. Changes after finalisation of accounts will incur a separate fee.

7. Confidentiality

We value you as a client and take confidentiality seriously. All information provided by the Client is used solely for the purpose of completing the work. Your information will not be passed on to any third party outside of this work. You may receive updates from us directly on new resources, business news or offers to your email address. If you no longer wish to receive this news, you can unsubscribe at any time.

8. Invoicing

All invoices are charged in Australian dollars and can be paid by credit card (stripe) or bank transfer. Invoices must be paid within 14 days from the issue date. If an invoice is not paid by the due date a fee of 10% will apply to the total invoice amount per 28 days the invoice is late. In the event, the invoice is not paid within four weeks or no reply is given LYF reserves the right to warrant the use of a debt collection service or agency. At this same time if any current services exist e.g. but not limited to hosting, these services will remain suspended until such payments owed are paid. In the event, no negotiation is made within 60 days and no payment is received your site relative to the invoice will be terminated with notice given. Note, failure to pay your invoice within 60 days may also result in your business being listed with a credit default. This default may affect your credit score for up to 5 years.

9. Consultations

LYF Solutions® provides clients with expertise and marketing advice. Your first individual 30-minute marketing consult is free. Any consult after this is charged at $45 AUD + GST for every 30 minutes. If you require strategic or marketing advice via other communication methods such as but not limited to email or social media messages, we will advise you of a quote or whether that is being charged, unless it is already expected due to the nature of having an hourly retainer or ongoing project relationship.

Any phone calls made to LYF Solutions® or its team are also charged for. The exception to this rule is if you are an existing green web host client and the issue relates to a web hosting technical issue or plugin update for WordPress sites. We may advise you to also contact our 24/7 support team who handle these matters directly.

10. Withdrawal of Services

LYF reserves the right to withdraw their services at any time with a full refund of your deposit.

10a. Conditions

These terms and conditions are in addition to our agreed Terms of Service and Privacy Policy, all available on our website.

10b. Cancellation

The invoice needs to be cancelled within two days from approval. If the project is cancelled after this date, you will be charged the fees incurred from the services already undertaken. Services undertaken may include but are not limited to hosting, design, maintenance or domains already paid.

Last Updated 01/01/2022

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