LYF Solutions® is a registered trade mark. ABN: 68340504334
LYF Solutions® respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
“Personal Information” is the information we hold which is identifiable as being about you.
Collection of Personal Information
LYF Solutions® will, from time to time, receive and store the personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
How we collect your Personal Information
Use of your Personal Information
LYF Solutions® may use personal information collected from you to provide you with information updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
LYF Solutions® may contact you by a variety of measures including, but not limited to telephone, email, SMS, live chat, via your GROW dashboard, social media or mail.
If you no longer wish to receive email communications from us, you can select the ‘Unsubscribe’ option on related email marketing. However, important transaction and service-based notice emails are still required to deliver your products and services. We’d recommend you do not unsubscribe from these important types of communication as it may interfere or impact your service experience.
Disclosure of your Personal Information
We may disclose your personal information to any of our employees, officers, contractors, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trade marks, legal rights, property or safety of LYF Solutions®, https://LYFsolutions.com.au, https://grow.greenwebhosting.com.au, its customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to Singapore, Asia Pacific and the United States of America.
If there is a change of control in our business or sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in these databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek only to disclose information in good faith and where required by any of the above circumstances.
Security of your Personal Information
LYF Solutions® is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and to protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
LYF Solutions® accepts payments through its third party and primary website and accounting software. These gateways are supported online and offline for credit card or debit card transactions. Stripe and their respective third parties process online credit card and debit card transactions for thousands of merchants, providing a safe and secure way to collect payments, both recurring and one-off. All transactions data is performed using Stripe payment gateway and their third-party tools. Your credit card or debit card details cannot be viewed in full by LYF Solutions® or any outside party. All transactions are encrypted and performed with an under 128 Bit SSL Certificate. You may remove your encrypted and hidden recurring card details using the GROW dashboard or by contacting us should you wish to alter this in your account dashboard. Stripe is an authorised third party processor for all major Australian banks. For more information about this visit Stripe and your financial institution website.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at sales@LYFSolutions .com.au (no spaces).
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about your Privacy
If you have any complaints about your privacy practices, please feel free to send in details of your complaints to ray@LYFsolutions .com.au (no spaces) or sales@LYFsolutions .com.au (no spaces). We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Website and third party websites
When you come to our website (https://LYFsolutions.com.au or https://grow.greenwebhosting.com.au), we may collect certain information such as browser type, operation system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service and website experience.
Our site may from time to time, have links to other websites not owned, affiliated or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that LYF Solutions® is not responsible for the privacy practises or operations of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements and terms of each and every website that collects personal identifiable information.
Last Updated 27/04/2020.
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